Privacy Policy - Burrows Aerospace

BURROWS AEROSPACE LIMITED

Website Privacy Policy

Burrows Aerospace Limited (“Burrows Aerospace“, “we“, “our“, or “us“) is committed to protecting and respecting your privacy.

1. This Privacy Policy

This Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information“) when you use our website at www.burrowsaerospace.com (the “Site“), use our services or otherwise interact with us.

This policy also explains your rights in relation to your personal information and how to contact us or the relevant regulator in the event you have a query or complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).

2. About us

Burrows Aerospace Limited is the controller of the personal information we hold about you, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

We are a company registered in England and Wales under no. 10764875. Our registered office is at 114 St Martin’s Lane, Covent Garden, London WC2N 4BE.

We are registered as a controller with the Information Commissioner’s Office under registration number ???.

3. Information we collect about you

We collect and use different types of personal information about you depending on your relationship with us and how you interact with our Site. This may include:

Information you provide to us directly:

Contact details (such as name, email address, telephone number, job title, company).
Identification information (such as copies of ID documents if required for compliance checks).
Any other personal information you choose to provide when you correspond with us, complete forms on our Site, or engage with us in the course of business.

Information from third parties:

Information from public sources (such as corporate websites, social media platforms, or public databases), where permitted by law.
Information from background or due diligence check providers.
References or information from other business contacts or professional advisers.

Information collected automatically through our Site:

Technical information, such as your IP address, browser type and version, time zone setting, operating system, device type and model, and other technical identifiers that are needed to help us deliver the Site securely and effectively.
Usage information, such as the pages you visit, how you navigate through the Site, and the length of your visit.
Information collected through cookies, pixels and similar technologies (see section on Cookies and our Cookies Policy for more details).

We do not intentionally collect or process “special category” personal information (such as information about health, racial or ethnic origin, political opinions, religious beliefs, or biometric data) as part of our usual business activities. Where such information is required (for example, to comply with legal or regulatory obligations), we will only collect and use it in accordance with the law.

We do not knowingly collect personal information about children. If you believe a child has provided us with their personal information, please contact us and we will delete it.

4. How we use your personal information

We use the personal information we collect for the following purposes:

To communicate with you – including responding to your enquiries and keeping you updated about our services.
To perform a contract – where we need your information to perform our agreements (with you or the organisation you represent) or to take steps at your request before entering into a contract.
To comply with our legal and regulatory obligations – for example, carrying out due diligence, compliance checks, and record-keeping.
For marketing purposes – to send you information about our services, where permitted by law. You can opt out of receiving marketing communications at any time (see section on Your rights).
For our business operations – including managing and improving our Site.

We do not use your personal information to make automated decisions that have a legal or similarly significant effect on you.

5. The legal basis on which we use your information

We will only use your personal information where the law allows us to. This means we must have a lawful basis for our use. The main lawful bases we rely on are:

Consent – where you have given us clear permission to use your information for a specific purpose (for example, sending you certain types of marketing communications).
Contract – where we need your information to perform a contract we are about to enter into, or have entered into with you, or to take steps at your request before entering into a contract.
Legal obligation – where we need to use your information to comply with the law (for example, keeping records for tax purposes or responding to regulatory requests).
Legitimate interests – where the use of your information is necessary for our own business purposes, or those of a third party. When relying on legitimate interests, we will balance our business needs against your rights and freedoms, and we will not use your information for activities where our interests are overridden by the impact on you.
Recognised legitimate interests (where UK GDPR applies) – for purposes such as preventing fraud, safeguarding individuals, or maintaining security.

6. Marketing

From time to time, we may contact you with information about our services. Most of our marketing messages are sent by email, although we may also contact you by telephone, post or SMS where appropriate.

We may use the personal information we hold about you to tailor our marketing and make it more relevant to your interests.

We rely on our legitimate interests to process your personal information for marketing purposes. This means that we do not usually need your consent to send you marketing communications, provided that you have not opted out. However, where consent is required under applicable law (for example, for certain types of electronic marketing), we will only send you marketing messages if we have your consent.

You can opt out of receiving marketing communications, or withdraw your consent where given, at any time by:

contacting us using the details set out at the end of this Privacy Policy,
clicking the ‘unsubscribe’ link in any of our marketing emails, or
replying ‘STOP’ to our SMS messages.

For further information on your right to object at any time to your personal information being used for direct marketing, please see the section “Your rights” below.

7. Email marketing and tracking

When we send you marketing emails through our service provider (currently, YOHO Campaign), we may use technologies such as tracking pixels (also known as web beacons or clear GIFs). These are small image files which are embedded in our emails and allow us to understand whether you have opened an email, how you have interacted with it, and whether you have clicked on any links. This helps us measure the effectiveness of our campaigns and improve the content we send to you.

We will only use tracking technologies in our marketing emails where we have your consent to do so. You can withdraw your consent at any time by using the unsubscribe link in our emails, replying “STOP” to our SMS messages, or by contacting us using the details below.

8. Who we share your personal information with

We may share your personal information with the following:

Service providers and advisors: we may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, which may include providing email, web hosting, fraud prevention, anti-money laundering checks or providing analytic services.
Business partners: we may share your personal information (such as contact details) with our business partners where necessary in the normal course of our business.
Professional advisors: our professional advisors (such as accountants, insurance brokers and lawyers) in which case the recipient of the information will be bound by confidentiality obligations.
Purchasers and third parties in connection with a business transaction: your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.
As required by law: your personal information may be disclosed to law enforcement agencies, courts, tribunals and regulatory bodies where necessary to comply with our legal and regulatory obligations.

9. Keeping your information secure

We are committed to protecting your personal information. We use a combination of technical, organisational, and procedural measures designed to keep your information safe and to prevent it from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed unlawfully. All personal information we collect is stored on secure servers.

Where we engage third parties to process personal information on our behalf, we carry out checks and put in place contracts requiring them to keep your information secure and to use it only in accordance with our instructions and the law.

Although we take appropriate steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we continually review and update our security measures to provide appropriate protection for your information.

10. How long we keep your information

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, as well as the applicable legal, regulatory, tax, accounting or other requirements.

11. Transferring your information out of the UK

The personal information we collect may be transferred to, and stored in, countries outside the UK (and, where relevant, the European Economic Area (EEA)) in which we or our service providers operate.

Where we transfer your personal information to a country that is not approved by UK regulations or EU adequacy rulings, we will ensure that appropriate safeguards are in place to protect it. These may include:

Standard Contractual Clauses (SCCs) adopted or approved by the European Commission or the UK government (as applicable); and/or
other appropriate safeguards recognised under data protection law.

We will also ensure that any such transfer complies with other applicable legal requirements.

If you would like more information about the safeguards we use when transferring your personal information outside the UK/EEA, please contact us using the details provided at the end of this Privacy Policy.

12. Your rights

In accordance with data protection laws, you have the following rights in relation to the personal information we hold about you:

Right of access: You can request access to the personal information we hold about you. We will carry out reasonable and proportionate searches to locate this information and provide you with a copy, subject to legal exemptions.
Right to data portability: In certain circumstances, you can ask to receive the personal information you have provided to us in a structured, commonly used, machine-readable format, or request that we transfer it directly to another organisation.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal information we hold about you.
Right to erasure (also known as the “right to be forgotten”): In some circumstances, you can ask us to delete your personal information, for example where it is no longer needed for the purpose it was collected.
Right to restriction of processing: In some circumstances, you can ask us to restrict how we use your personal information (for example, where the accuracy of the data is contested).
Right to object: You can object to our processing of your personal information where we are relying on our legitimate interests (or those of a third party). You can also object to receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to our SMS messages.
Right to withdraw consent: If we rely on your consent to process your personal information, you may withdraw that consent at any time.

These rights are not absolute: there may be legal or regulatory reasons why we cannot fully comply with your request. Where this is the case, we will explain why.

If you wish to exercise any of these rights, please contact us using the details at the end of this Privacy Policy.

If you are located outside the UK or EEA, you may have additional rights under local laws (for example, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) or California’s Consumer Privacy Act (CCPA)). Please contact us if you would like more information or wish to exercise your local rights.

13. Links to third party sites

This Site may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the Privacy Policy of every website you visit.

14. Cookies

Our Site uses cookies and similar technologies. A cookie is a small text file that is placed on your device when you visit our Site. For detailed information about the cookies we use, the purposes for which we use them, and how you can manage your cookie settings, please see our Cookies Policy.

15. How to complain

Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

If you believe we have misused your personal information or breached applicable data protection laws, we will investigate and inform you of the outcome within a reasonable timeframe.

If you are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. The ICO can be contacted at www.ico.org.uk or by telephone: 0303 123 1113.

If you are located in the European Economic Area (EEA), you may lodge a complaint with your local supervisory authority for data protection. A list of EEA authorities and their contact details is available here:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

16. Changes to this policy

We may change this Privacy Policy from time to time and so you should review this page periodically. When we change this Privacy Policy in a material way, we will update the “last modified” date at the end of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

17. How to contact us

If you have any questions, comments and requests regarding this Privacy Policy, you can contact us:

By post: Company Secretary, Burrows Aerospace, Green Park House, 15 Stratton Street, London W1J 8LQ

By email: rm@burrowsaerospace.com

By phone: +44 (0) 203 036 0017

This Privacy Policy was last modified on 9 September 2025.

BURROWS AEROSPACE LIMITED

Cookie Policy

1. This Cookie Policy

This Cookie Policy explains how Burrows Aerospace Limited (“Burrows Aerospace”, “we”, “our”, or “us”) uses cookies and similar technologies on our website www.burrowsaerospace.com (our “Site”) and in our marketing emails. It should be read alongside our Privacy Policy, which explains how we use personal information more generally.

2. What are cookies and similar technologies?

Cookies are small text files placed on your device (computer, smartphone, or other electronic device) when you visit our Site. Similar technologies include pixels, web beacons and scripts. These technologies help us recognise your device, remember your preferences, and understand how you use our Site and services.

3. How we use cookies

We use cookies and similar technologies to:

make our Site work properly and securely;
remember your preferences and settings;
understand how visitors use our Site;
improve the performance of our Site and services; and
support our marketing activities.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them).

4. Types of cookies we use

Strictly necessary cookies – required for the operation of our Site (for example, to remember if you have consented to other cookies).
Analytics cookies – help us measure and improve how our Site is used (for example, through Google Analytics).
Functionality and performance cookies – remember your preferences and help us provide enhanced features.
Marketing and tracking technologies – used in our marketing emails to measure engagement with our marketing communications.

5. Cookies we use

Cookie name	Type	Provider	Purpose	Duration
_cf_bm	Strictly necessary (security)	Cloudflare	Helps distinguish between humans and bots; protects the site and ensures security.	30 minutes
cookie_consent / cookie_banner_accepted	Strictly necessary (consent management)	Website platform (varies)	Remembers a visitor’s choice on accepting/rejecting cookies.	6–12 months
_ga	Analytics	Google Analytics	Distinguishes unique users by assigning a randomly generated identifier; used to generate statistical reports about Site usage.	2 years
ga[property id]	Analytics	Google Analytics	Tracks interactions with a specific Google Analytics property.	2 years
_gid	Analytics	Google Analytics	Registers a unique ID to generate statistical data on how visitors use the Site.	24 hours
NID / 1P_JAR	Functionality / Analytics	Google	Stores user preferences and other information, such as language settings.	6 months
test_cookie	Marketing / Performance	DoubleClick (Google)	Used to check if the user’s browser supports cookies.	15 minutes

6. Email marketing tracking

When we send marketing emails using our service provider (currently YOHO Campaign), we may use small image files known as tracking pixels (or web beacons). These allow us to see if an email was delivered and opened, whether links were clicked, and which pages of our Site were visited afterwards. This helps us measure and improve the effectiveness of our marketing.

We will only use tracking technologies in marketing emails where you have given us your consent. If you do not consent, you may still receive our marketing emails (where permitted by law), but they will not include tracking features.

You can withdraw your consent at any time by using the “unsubscribe” link in our emails, replying “STOP” to SMS messages, or contacting us using the details below.

7. Your consent

Strictly necessary cookies, and certain low-risk cookies (such as analytics and functionality cookies), may be used without your consent under UK data protection laws. For all other cookies and similar technologies, we will ask for your consent where this is required by applicable law (for example, in the EU) before placing them on your device.

You can also change or withdraw your consent to non-essential cookies at any time by revisiting the cookie banner or settings panel on our Site.

8. How to manage cookies

You can control and manage cookies in several ways. Most browsers allow you to block or delete cookies. Please note that if you disable cookies, some features of our Site may not function properly.

For more information on cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org

9. Updates to this Cookie Policy

We may update this Cookie Policy from time to time, for example to reflect changes to the cookies we use or for other operational, legal or regulatory reasons. Please check back regularly to stay informed. The date at the bottom of this policy shows when it was last updated.

10. How to contact us

If you have any questions, comments and requests regarding this Cookie Policy, you can contact us:

By post: Company Secretary, Burrows Aerospace, Green Park House, 15 Stratton Street, London W1J 8LQ

By email: rm@burrowsaerospace.com

By phone: +44 (0) 203 036 0017

This Cookie Policy was last modified on 9 September 2025.